Privacy Policy

Infina Aesthetics LLC ("Infina Aesthetics," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit infinaaesthetics.com (the "Site") or interact with our services. By using the Site, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

• Information you provide. When you submit a consultation or contact form, request an appointment, or otherwise communicate with us, we may collect your name, email address, phone number, the treatments you are interested in, your preferred appointment date and time, and any message or details you choose to share.
• Health-related information. If you voluntarily share information about your goals, concerns, or health in a form or message, we treat that information as confidential and use it only to respond to your request.
• Information collected automatically. Like most websites, we may automatically collect technical data such as your IP address, browser type, device information, pages visited, and general usage patterns through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule or confirm appointments;
• Provide, personalize, and improve our services and the Site;
• Communicate with you about appointments, services, and updates you have requested;
• Maintain the security and proper functioning of the Site; and
• Comply with applicable legal obligations.

How We Share Information

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers. We work with trusted third parties that help us operate the Site and our business, including website hosting and database services, our appointment-scheduling provider, and email delivery providers. These providers may access your information only to perform services on our behalf.
• Legal requirements. We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, safety, or property of Infina Aesthetics, our patients, or others.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent. We may share information for any other purpose disclosed to you at the time you provide it.

Third-Party Services

Our Site relies on third-party platforms to function, including a hosting and database provider, an appointment-scheduling system, email delivery services, and an AI-assisted chat feature that answers general questions. These providers process information according to their own privacy practices. Any information you submit through the chat feature should be limited to general, non-sensitive questions.

Cookies & Analytics

We may use cookies and similar technologies to remember your preferences and understand how the Site is used. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the Site may not function properly without them.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to provide our services, and to comply with our legal obligations, after which we securely delete or anonymize it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Protected Health Information & HIPAA

Information collected through this Site's general forms is not a substitute for your medical record. Protected health information created or maintained in connection with treatment at Infina Aesthetics is governed by applicable health-privacy laws, including HIPAA where applicable, and by our separate Notice of Privacy Practices, which is provided to patients. Please do not include detailed medical information in website forms or chat.

Your Choices & Rights

You may request to access, correct, or delete the personal information we hold about you, and you may opt out of non-essential communications at any time. Depending on your state of residence, including Florida, you may have additional rights regarding your personal information. To make a request, contact us using the details below.

Children's Privacy

Our Site and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Infina Aesthetics LLC
11041 Southern Blvd, Bldg 120, Suite 106
Royal Palm Beach, FL 33411
Phone: (561) 273-9288
Email: hello@infinaaesthetics.com